Effective Date: 11th August 2024
Thank you for supporting Stevza and purchasing my music and merchandise. I am committed to ensuring your satisfaction with the products I offer. Please review the refund policy carefully.
Music Refund Policy
You are entitled to a refund for music purchases under the following conditions:
- Purchase Condition: Refund requests can only be considered if you have not downloaded the purchased MP3 files.
- Download Status: Once the MP3 files have been downloaded, either partially or fully, refunds cannot be issued under any circumstances.
How to Request a Refund for Music
- Contact Me: To request a refund, please contact me at info@stevza.co.uk with your order details, including the purchase date, order number, and the email address used during the purchase.
- Verification Process: I will verify that the MP3 files have not been downloaded. Upon confirmation, your refund will be processed within 7 – 10 business days.
Non-Refundable Situations for Music
- Any purchases where the MP3 files have been downloaded, either partially or fully, are strictly non-refundable.
- Refunds cannot be issued for any other reasons not outlined in this policy.
Merchandise Refund Policy
All Stevza merchandise is provided by Merchize.com. For merchandise returns and refunds, please refer to Merchize’s return and refund policy, available at the following link:
Merchize Return & Refund Policy
Important Notes for Merchandise Refunds
- Third-Party Provider: Since merchandise is handled by Merchize, all refund and return requests for merchandise will be subject to their policies and procedures.
- How to Request a Merchandise Refund: Please follow the instructions provided on the Merchize website for initiating a refund or return for your merchandise purchase.
Additional Information
- Processing Time for Music Refunds: Refunds for music purchases will be processed to the original payment method used at the time of purchase.
- Customer Support: If you encounter any issues or have further questions regarding music purchases, please contact me at info@stevza.co.uk. For merchandise inquiries, please contact Merchize directly through their support channels.
Policy Changes
I reserve the right to modify this refund policy at any time. Any changes will be updated on my website with a new effective date.
Thank you for your understanding and continued support.